Refund policy

Return & Exchange Policy – OctoInk™

We want you to be happy with your purchase.

If something isn’t quite right, you may return or exchange eligible items within 14 days of delivery.

Returns & Exchanges

Items must be:

  • Unworn
  • Unwashed
  • In original condition
  • Tags still attached

Items returned with signs of wear, washing, or damage may not be eligible for a refund.

To start a return or exchange, please email support@octoinkapparel.com with:

  • Your order number

  • The item(s) you wish to return or exchange

Once approved, we will provide instructions for returning your item.

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

Include your order number and photos of the issue, and we will replace the item or issue a refund at no additional cost.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or credit card provider.

Final Sale Items

Items marked Final Sale cannot be returned or exchanged.